Frequently Asked Questions

The HY300 Pro performs best in dark or dimly lit environments. For the best cinematic experience, we recommend using it at night or in rooms with controlled lighting.

Netflix isn't officially certified on this projector, so for Netflix plug a supported streaming stick (such as a Chromecast or Fire TV) into the HDMI port. YouTube and other apps run on the built-in smart TV apps.

Plug in a console, laptop or streaming stick over HDMI. It accepts 1080p input and shows a native 720p picture. Phones work through screen mirroring or a USB-C/Lightning to HDMI adapter. It looks best in a dark or dim room (200 ANSI lumens).

You can connect your iPhone or iPad in two simple ways:

1. Wireless screen mirroring
Connect both the projector and your device to the same WiFi network and use the built-in screen mirroring function.

2. Wired connection (recommended for stability)
• For iPhones with a Lightning port, use an Apple Lightning Digital AV Adapter with an HDMI cable.
• For newer iPhone models with USB-C, use a USB-C to HDMI adapter.

A wired connection provides the most stable performance.

Yes. With Bluetooth 5.4 support, you can connect wireless speakers or headphones.

Yes. The 180° rotating stand allows ceiling projection.

Yes. The case is designed to fit the HY300 / HY300 Pro form factor, keeping the projector secure and minimising movement inside.

The EVA hard shell helps absorb everyday impacts such as bumps, knocks and low-height drops (e.g. from a desk or while carrying it). It is not designed to withstand heavy impacts, crushing force or high drops. Like any protective case, it reduces risk but does not make the device indestructible.

Yes. The mesh compartment holds cables, the remote and small accessories in one place.

The case is water-resistant and can handle light splashes or brief exposure to moisture. It is not fully waterproof and should not be submerged in water.

Ships to AU. We currently ship to addresses in Australia.

Orders take 1–3 business days processing (excluding weekends and holidays). Estimated delivery in Australia after that is 5–12 business days. These are estimates, not guarantees: customs, carrier delays, weather and peak-season volume can extend them.

Standard shipping is free on Australian orders of $119 AUD or more. Australian orders under $119 AUD are charged a flat $15 AUD standard shipping.

A tracking link is emailed once your order ships. Allow 3–5 business days for tracking data to update.

Yes, within 24 hours. Every order is held for 24 hours after checkout before it is sent to fulfilment. Email support@essentialnerd.com with your order number to correct the address, change an item or cancel. After 24 hours the order is released to our fulfilment partner and can no longer be changed or cancelled; any later request is handled under our Refund Policy.

Our products ship from international fulfilment centres, so you are the Importer of Record. Any customs duties, import taxes or border fees are your responsibility. See our Shipping Policy for details.

Shipping Protection is an optional add-on you can choose at checkout ($3.50). It covers certain delivery issues such as parcels lost in transit or items damaged during shipping. Once we've confirmed your package is lost by the carrier, arrived damaged or failed to reach your delivery address, we begin processing your replacement within 2 business days, so you don't have to wait out the standard carrier investigation. It does not cover incorrect shipping addresses, delivery delays caused by carriers, or parcels after tracking shows them as delivered (including theft after confirmed delivery). To start a claim, email support@essentialnerd.com with your order number and, where relevant, photos of the damage. It doesn't limit your rights under the Australian Consumer Law.

We offer a 30-day change-of-mind return window, starting from the delivery date confirmed by the carrier. The item must be completely unused and undamaged, in its original unopened retail packaging (including all seals, protective film, inserts, cables, remotes and manuals), with proof of purchase. This applies to all projectors and accessories, including sale items and bundles. Return shipping costs are paid by you unless the item is faulty, damaged or not as described.

Email support@essentialnerd.com with your order number and reason for return. We'll issue a Return Merchandise Authorisation (RMA) number and return instructions within 1–2 business days. Please don't send items back before you have an RMA number: returns without one will be refused by our warehouse.

Once your return arrives at our warehouse, inspection takes 5–7 business days. Approved returns are refunded to your original payment method within 5 business days of approval.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. If an item is faulty, arrives damaged, is not as described or is not fit for purpose, email support@essentialnerd.com with your order number and clear photos or video, and we'll arrange a repair, replacement or refund. We cover the return shipping for these items.

Yes. HY300 series projectors carry a 12-month limited warranty provided by the manufacturer, covering manufacturing defects and hardware failure under normal use. It doesn't cover accidental damage, misuse, water damage or cosmetic wear. This warranty is in addition to your rights under the Australian Consumer Law. To claim after your 30-day return window, email support@essentialnerd.com with your order number, a description of the fault and photos or video. Accessories such as carry cases are covered by our 30-day change-of-mind and faulty-item terms rather than the projector's manufacturer warranty.

The fastest way is to return your original item for a refund, then place a new order for the item you want.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. Available options are shown at checkout.

Not at the moment. You can pay with Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay or Shop Pay.

Essential Nerd isn't registered for GST yet, so our prices don't include GST and no GST is charged. Your order confirmation email is your receipt for the purchase.

Yes. Our store runs on Shopify, which provides the secure checkout used to process your order and payment.

Essential Nerd is an Australian business (ABN 72 600 883 393) based in New South Wales. Orders are fulfilled through our fulfilment partner.

Email support@essentialnerd.com and a specialist will get back to you within 24–48 hours. You can also use our Contact page.