Shipping policy
Thank you for shopping with Essential Nerd. We currently ship to Australia and the United States through our international fulfillment partners, under the terms below.
1. Shipping Fees
- Free standard shipping on orders over $160 AUD.
- Orders under $160 AUD: a flat or weight-based fee is shown and charged at checkout.
2. Order Processing
- Orders are screened and quality-checked before dispatch: 1–3 business days processing (excluding weekends/holidays).
- 60-minute change window: address corrections, order changes, or cancellations must be emailed to info@essentialnerd.com within 60 minutes of checkout. After that, the order enters fulfillment and can't be changed or cancelled.
3. Estimated Delivery
- Australia: 5–12 business days
- United States: 5–15 business days
These are estimates, not guarantees — customs, carrier delays, weather, and peak-season volume can extend them. Delays within these ranges aren't a service failure.
4. Tracking
A tracking link is emailed once your order ships. Allow 3–5 business days for tracking data to update.
We can't issue early refunds or replacements while a package is actively in transit, unless you purchased Shipping Protection at checkout. With Shipping Protection, once we've confirmed your package is lost by the carrier, arrived damaged, or failed to reach your delivery address, we begin processing your replacement within 2 business days — you don't have to wait out the standard carrier investigation window. Contact info@essentialnerd.com with your order number and, where relevant, photos of the damage to start a claim. Without Shipping Protection, we'll wait for the carrier's investigation/claim process to conclude before issuing a refund or replacement for a lost package.
5. Address Accuracy
You're responsible for entering a complete, correct shipping address (including unit/apartment numbers) at checkout. We're not liable for delays or non-delivery caused by incorrect address details. If a package is returned to us due to an address error or failed delivery attempt, a re-shipping fee applies before we resend it.
6. Delivery Confirmation & Theft
Once tracking shows "Delivered" or "Left in a safe place," our delivery obligation is complete. We're not liable for packages stolen after confirmed delivery. If your tracking shows delivered but you can't find the package, contact the carrier for a GPS drop-point check or file a police report if needed. If you purchased Shipping Protection, contact us — this scenario is covered.
7. Customs, Duties & Taxes
Because our products ship from international fulfillment centers, you're the Importer of Record. Any customs duties, import taxes, or border fees are your responsibility. If you refuse to pay these fees and the package is abandoned or returned, any recovery costs will be deducted from your refund.
8. Disputes
Contact info@essentialnerd.com to resolve any delivery issue before filing a dispute with your bank, PayPal, or card issuer. This policy will be provided as evidence of agreed shipping terms in any chargeback review.