Privacy policy

Essential Nerd ("we," "us," "our") operates essentialnerd.com. This policy explains how we collect, use, and protect your personal information when you visit, browse, or buy from us. We're built on Shopify's platform, which processes some of this data on our behalf.

 

1. Information We Collect

  • Contact details: name, shipping/billing address, phone, email.
  • Payment data: handled securely by our payment processors — we don't store full card numbers.
  • Account info: login details and saved preferences (if you create an account).
  • Order & browsing activity: items viewed, cart activity, purchase history.
  • Support communications: messages you send us.
  • Device/network data: IP address, browser type, cookies.

 

2. How We Collect It

Directly from you (checkout, account creation, emails), automatically via cookies/analytics, and from service partners (couriers, payment processors, ad platforms).

 

3. How We Use It

  • Fulfilling orders, processing payments, managing returns.
  • Marketing (only where you haven't opted out) — offers, product updates.
  • Fraud prevention and checkout risk screening.
  • Legal/tax compliance.

 

4. How We Share It

We don't sell your data. We share it only with: Shopify and payment processors (to run the store), couriers (to ship orders), and, where you haven't opted out, marketing platforms (Meta, TikTok, Google) via tracking pixels for personalized ads.

 

5. International Data Transfer

Because we use Shopify's global infrastructure, your data may be processed outside Australia. Shopify maintains its own security and privacy standards for this.

 

6. Cookies & Tracking

We use cookies for cart functionality, analytics, and ad retargeting. You can control cookies through your browser settings; opting out may affect site functionality.

 

7. Children's Privacy

Our store isn't directed at children. We don't knowingly collect data from minors. If a parent/guardian believes a child has submitted data to us, contact us for immediate deletion.

 

8. Data Security & Retention

We take reasonable steps to protect your data, but no method of transmission or storage is 100% secure. We retain data only as long as needed for business, tax, or legal purposes.

 

9. Your Rights

Under the Privacy Act 1988 (Cth), you can request access to, correction of, or deletion of your personal data (subject to legal/tax retention requirements), and opt out of marketing at any time via the unsubscribe link in our emails.

 

10. Complaints

If you're unhappy with how we've handled your data, contact us first at info@essentialnerd.com. If unresolved, you can escalate to the Office of the Australian Information Commissioner (OAIC).

 

11. Contact

Questions about this policy: info@essentialnerd.com